Frequently Asked Questions

Shipping and Delivery

What are your shipping rates?

There is a surcharge for furniture/carpets shipped via air freight or courier.
For shipments outside UAE, customs duty, clearance charges, and any VAT (if applicable) are paid by the receiver upon delivery.

For further information, you can reach us at: 
Zuma Design Consultants FZ-LLC, Warehouse number 02, Ali Al Hashemi Building, IMPZ - Dubai Production City - Dubai U.A.E
Phone: +971 54 782 7474

Do you ship internationally?

Yes, we do ship internationally! We can deliver your order to a variety of countries outside the UAE. For a full list of countries we ship to, please visit us at or contact us directly.

Please note: For international shipments, you will be responsible for any customs duties, clearance charges, and any applicable VAT upon delivery.

How long will it take to receive my order?

Delivery times depend on whether you're purchasing a stock item or a
custom piece.

Standard delivery:

  • Within UAE: 3 - 5 working days for stock items (furniture and carpets).
  • GCC countries: 10 -12 working days for stock items (furniture and carpets).

Custom orders:

  • Custom carpets and made-to-measure furniture: 8-12 weeks, unless otherwise specified during purchase.

For more detailed information, please refer to Zuma's Shipping Policy page

Do you offer expedited shipping?

While Zuma doesn't currently offer expedited shipping options, we do provide estimated delivery timelines to help you plan your purchase. This ensures you receive your beautiful customized furniture in Dubai or handmade carpets within a reasonable timeframe.

Browse our collection of bespoke furniture and carpets online at, or contact our team of experienced interior designers in Dubai today! We're here to offer you the the best interior design services in Dubai.


What payment methods do you accept?

We accept Visa, Master Card, Apple Pay and American Express. You can pay using Debit Card, Credit card. If you require a different payment gateway we can send you a payment link.

Is your site secure for online transactions?

Yes, our website is secure for online payments. We use industry-standard encryption and partner with trusted processors to keep your information safe.

Do you have Cash on Delivery option available?

We don't offer Cash on Delivery option.

Return and Cancellation

How Do I cancel my order?

You can cancel your order anytime before production starts by sending a written request. We'll confirm the cancellation and give you a full refund minus a 10% fee to cover our design and admin costs. This applies to both custom orders and in-stock items.

What is your return policy?

We offer refunds or exchanges for defective items only, but not for special orders, discounted items, or certain categories like fabric or wallpaper. For other products, you have 7 days to report any manufacturing defects after receiving your order. Replacement or repair will be offered first, with refunds provided only if those options aren't available. Proof of purchase is required for all returns.


Whatis bespoke design?

We offer bespoke carpets, handcrafted to your exact desires. Choose any size, shape, color, or design to perfectly match your space and create a one-of-a-kind statement piece. We use premium materials for long-lasting luxury, adding a touch of personalization and value to your home.

What are the benefits of bespoke design?

Stand Out from the Crowd: With custom carpets, you can create a one-of-a-kind statement piece that reflects your unique style. No more settling for generic, mass-produced options.

  • No more squeezing: Forget trying to make a one-size-fits-all solution work. Bespoke design fits your space perfectly, no awkward corners
  • Designed for you, by you: It's all about how you use your space! Bespoke carpets make sure it functions exactly how you need it to.
  • Level up the materials: Bespoke furniture often means higher quality stuff, so you're getting something that's built to last and feels amazing

Bonus points for your wallet: A well-designed bespoke piece can actually increase the value of your home or business, so it's an investment in more ways than one.

Rug Quality & Care

What are your rugs made of?

We use Cotton Silk, Tencel, New Zealand Wool, Semi-Worsted new Zealand Wool , Alpaca Wool.

How are your rugs made?

Zuma rugs are handmade, hand tufted and hand Woven

Rug Care

  • Regular vacuuming with a light touch removes dust and prevents dirt build-up.
  • For spills, prompt blotting with a clean, absorbent cloth minimizes staining.
  • Professional cleaning every few years by a specialist maintains the rug's vibrant colors and deep cleans the fibers.
  • Following these simple steps ensures your treasured zuma Carpets remains perfect.


Where are your stores located?

You can Find us at: 
Zuma Design Consultants FZ-LLC, Warehouse number 02, Ali Al Hashemi Building, IMPZ - Dubai Production City - Dubai U.A.E
Phone: +971 54 782 7474


Visit our Contact page for our Store Location Map.

What are your store hours?

We are open Monday to Saturday 9am to 6pm.

Do you offer in-store pickup?

Yes we offer In-Store Pick up and
Walk in Purchases at our Showroom in Dubai.

Address: Warehouse number 02, Ali Al Hashemi Building, IMPZ - Dubai Production City - Dubai U.A.E